As everything is custom made to order. All sales are final. Your 100% satisfaction is very important to Heart to Heart Engravings. If you are not satisfied please contact us directly to discuss possible options. We may be able exchange for like value, or re-do the order ~ depending on the situation. This would require the immediate return of the original item and waiting the standard wait time to create a new custom item if approved.
You must obtain authorization before returning any order. Contact Heart to Heart Engravings to take you through the steps to make a return.
Unless your order has already shipped, update your address in your “Heart to Heart Engravings Account” and contact Heart to Heart Engravings anytime after ordering to change or correct a shipping address on your pending order.
We want you to be 100% satisfied with your order. Call Heart to Heart Engravings right away! We’ll see where your order is in the design & creation process to determine what options maybe available.
Contact us at sales@hearttoheartengravings.com or call (208) 572-0511 for questions related to refunds and returns.